Returns & exchanges management software

Returns automation that enhances the returns and exchanges experience, reduces returns-related costs, and retains more revenue.

Trusted by the world’s biggest brands

Why AfterShip Returns is your brand’s best choice

Recapture more revenue by encouraging exchanges

• In-app or on-store exchanges, incorporating incentives like store credits
• Streamlined returns experience with multiple conversion points to encourage product exchanges
• Variant exchange and Shopify and Stripe Checkout support

Manage returns across global carriers & 300K+ drop-off sites

• Printless, QR code drop-off for major carriers, including FedEx, USPS, Royal Mail, & Canada Post
• More than 9,000 Return Bars from Happy Returns supported in the U.S.

Easily automate complex return policies

• Conditional resolutions, policy enforcement, stackable routing rules, and return rules for multiple and bulky items
• RMA creation, Advanced Shipping Notice (ASN) generation, and item receipt automation with preferred 3PL systems

Convenient in-app reverse logistics management

• Auto shipping label generation with 70 carriers worldwide without additional software
• Returns & exchanges tracking without additional software purchase
• Discounted shipping rate with USPS partners in the U.S. & smart carrier rate shopping

Your customers deserve a better returns experience

All retailers have to deal with returns--it's unavoidable, time-consuming, and often unprofitable. But it doesn't have to be that way.

With AfterShip Returns, retailers can transform product returns into new opportunities thanks to comprehensive resolutions, including incentivized exchanges and refund-to-store credits. Furthermore, our customizable return policy automation, in-app reverse logistics management, and extensive platform support offer customers complete convenience without geographic and platform limitations. Convert customers who make returns into brand advocates and drive significant revenue retention.

Win the next sale at the return

See how a convenient, on-brand returns portal builds lasting loyalty and encourages customers to shop with you again.

Automated returns solution that retains revenue and customers

Recapture revenue with product exchanges, fraud prevention, and partial refunds.

50%

revenue retained with exchanges

Key features

Refunds & Exchanges

Offer shoppers flexible returns resolution, supporting on-store & instant exchanges. Retain traffic and revenue with incentivized exchanges and store credits.

Return Fraud Management

Set automated workflows to detect and prevent returns fraud by analyzing returns frequency for designated shoppers and weight discrepancies. Protect your profitability by reducing policy abuses.

Partial Returns & Bundles

Accept individual item returns from bundled purchases to avoid full-bundle returns. Refund the prorated value of items or the bundle’s average item price.

Reduce costs by centralizing and automating the returns process and gain relevant insights.

50%

reduction in returns processing time

Key features

Return Care

Offer free returns without eating the cost. Shoppers can pay a small fee to unlock free return labels later. Remove checkout hesitation to boost conversion and protect your margins from rising return shipping rates.

Returns Management Dashboard

Process return requests, add tags & comments to RMAs, track shipment status, and edit shipping info in a multi-language portal. Reduce communication efforts and address return exceptions effectively.

Automated Returns Processing

Automate returns processes and resolutions, such as auto-create exchange orders based on delivery statuses. Reduce operational costs by eliminating manual processing and human error.

Workflow & Routing Rules

Configure conditional workflows according to your returns policy, including returns reasons and windows, eligibility rules, and shipment methods. Reduce the complexity of global returns with automation.

In-App Reverse Logistics

Manage your carrier accounts and return locations, and generate return labels for multi-package items in a centralized portal. Streamline your returns process without jumping to other platforms.

Analytics Dashboard

Monitor core metrics to improve your returns management strategies and reduce operational costs. Analyze returned products and operations, including return rate, label costs, process time, and more.