Pricing & Plans - AfterShip Tracking
Pricing for Tracking
Find the right pricing plan for your business
Essentials
Best for new stores <$1M GMV
Reduce WISMO and build customer trust
Starting at $29/month
6,000 shipments per year
$0.08 per extra shipment
What's in Essentials:
- Branded tracking page with your logo & colors A hosted tracking page styled with your logo and brand colors, so the post-purchase moment feels like part of your store.
- Automatic carrier detection and correction AfterShip identifies the right carrier from the tracking number and automatically corrects carrier mismatches, so updates keep flowing without manual mapping or guesswork.
- Email & SMS notifications for every shipment milestone Automatically email or SMS your customer when a sub-status changes or the EDD shifts - they hear it from you, not from a "where is my order?" panic.
- Tracking dashboard with status & reports Out-of-the-box dashboards covering shipment volume, on-time performance, and exception rates.
Premium
Best for growing brands $1M-$10M GMV
Drive revenue and grow customer lifetime value
Starting at $59/month
6,000 shipments per year
$0.12 per extra shipment
Everything in Essentials, plus:
- Fully customizable tracking page + custom domain Full design control: inject custom CSS, embed tracking clips, define your own shipment statuses, and run multiple branded pages - one per brand, market, or campaign.
- AI-powered EDD & product recommendations Let AI personalize the products shown on each tracking page based on the shopper's history and your catalog - turning a status check into a second purchase.
- Full analytics suite Build custom views and metrics - slice by carrier, lane, SKU, or destination - and pipe them into your BI tools.
- API & webhooks Programmatic access to shipments and events - push updates into your own systems or build bespoke buyer experiences. Premium: 10 req/sec rate limit.
- Order Edits Let shoppers fix their own orders (address, size, items, etc.)
Enterprise
Best for enterprises >$10M GMV
Scale post-purchase and unify operations
Custom
Everything in Premium, plus:
- Dedicated CSM & onboarding A named onboarding lead and ongoing Customer Success Manager who own your launch, QBRs, and roadmap influence.
- Enterprise SLAs & SSO Contractual uptime and response-time SLAs, plus the security reviews, DPAs, and certifications enterprise procurement requires.
- Custom integrations SAML / OIDC SSO with your IdP (Okta, Azure AD, etc.) so user provisioning and access stay in lockstep with your IT controls.
- Multi-org management Run multiple brands, regions, and teams from a single AfterShip org - with isolated workspaces, role-based access, and consolidated reporting.
Full comparison
| Free Buy Now |
Essentials Buy Now |
Premium Buy Now |
Enterprise Contact sales |
|
|---|---|---|---|---|
| Reduce support tickets | ||||
| Carrier-based EDD | Show buyers an estimated delivery date sourced directly from the carrier, so they always know when to expect their order. | |||
| Carrier auto-detection | AfterShip identifies the right carrier from the tracking number automatically - no manual mapping or guesswork. | |||
| Delivery sub-status reporting | Go beyond "in transit" with granular sub-statuses so you can spot at-risk shipments earlier. | |||
| Triggered notifications of sub-status & revised EDD | Automatically email or SMS your customer when a sub-status changes or the EDD shifts. | |||
| Split order shipments digest notifications | Consolidate updates for all shipments in a split order into one scheduled email or SMS instead of a notification per shipment. | |||
| Multi-lingual support | Localize tracking pages and notifications in your customer's language to reduce confusion and inbound tickets. | |||
| Carrier auto-correction | If a tracking number gets paired with the wrong carrier, AfterShip switches it automatically so updates keep flowing. | |||
| Carrier & location masking | Hide downstream carrier names and origin warehouse details to protect your shipping strategy and brand. | |||
| AI-powered EDD | Replace generic carrier estimates with an AI-modeled delivery window calibrated to your lane performance. | |||
| In-store pickup tracking & notifications | Track BOPIS and curbside orders with status updates and notifications when an order is ready for pickup. | |||
| Order Edits | Let shoppers fix their own orders (address, size, items, etc.) | |||
| Control the customer experience | ||||
| Branded tracking page | A hosted tracking page styled with your logo and brand colors, so post-purchase feels like part of your store. | |||
| Customizable tracking page layouts & styles | Choose page layouts and style presets to match your storefront's look and feel without writing code. | |||
| Custom CSS, tracking clips, custom statuses, multi-pages | Inject custom CSS, embed tracking clips, define shipment statuses, and run multiple branded pages. | |||
| Connect custom domain | Host your tracking page on a subdomain you own for a fully on-brand URL and stronger trust signals. | |||
| Remove AfterShip branding | Strip the AfterShip logo and footer link from your tracking page so the experience reads as yours. | |||
| Drive revenue & retention | ||||
| Product recommendations (manual) | Hand-pick products to feature on the tracking page to drive repeat purchases during peak engagement. | |||
| AI-powered product recommendations | Let AI personalize products shown on each tracking page based on the shopper's history and your catalog. | |||
| Instant Checkout | Let shoppers purchase recommended products without leaving the tracking page or email. | |||
| Get deep insights | ||||
| Basic monitoring & reporting | Out-of-the-box dashboards covering shipment volume, on-time performance, and exception rates. | |||
| Advanced & custom data & monitoring | Build custom views and metrics by carrier, lane, SKU, or destination, and pipe them into your BI tools. | |||
| Advanced bulk search, upload & export | Search and act on shipments at scale: upload trackings in bulk, run multi-criteria search, and export data. | |||
| Shipment event, recurring & benchmark reports | Schedule recurring reports, drill into shipment-event-level data, and benchmark against industry averages. | |||
| Integrate with your tech stack | ||||
| Apple Wallet order & PayPal package tracking | Drop tracking into the wallets and apps your buyers already check, so they don't need an email. | |||
| CX partner integrations | Pre-built integrations with Klaviyo, Attentive, Gorgias, Zendesk, Salesforce, and more. | |||
| Tracking API & webhooks | Programmatic access to shipments and events. Premium includes a 10 req/sec rate limit. | |||
| Custom platform integrations | Scoped Enterprise integrations for proprietary OMS, WMS, or ERP systems where a connector doesn't exist. | |||
| Deliver enterprise operations | ||||
| Dedicated onboarding & CSM | A named onboarding lead and ongoing Customer Success Manager who own your launch, QBRs, and roadmap influence. | |||
| Enterprise-grade security & SLA support | Contractual uptime and response-time SLAs, plus security reviews, DPAs, and certifications. | |||
| Enterprise single sign-on (SSO) | SAML or OIDC SSO with your IdP so provisioning and access stay in lockstep with IT controls. | |||
| Multi-org management | Run multiple brands, regions, and teams from one AfterShip org with isolated workspaces and reporting. | |||
| Non-standard contracts | Custom MSAs, payment terms, data-residency requirements, and procurement-friendly paperwork. | |||
| API rate limit | The number of API requests per second your account is allowed. Premium: 10 req/sec. Enterprise: custom. | — | — | 10 req/sec |
Security and prebuilt integrations included
70 apps and integrations
Connect AfterShip with other applications easily, including Shopify, Magento, and WooCommerce.
ISO 27001 certification
The world’s most rigorous standards for managing information security and privacy.
GDPR compliance
We are GDPR compliant to protect data and privacy in Europe.
Frequently asked questions
What’s your uptime guarantee?
AfterShip guarantees 99.9% monthly uptime guarantee. If it is not met, we’ll refund 10% of whatever you pay for the downtime period.
How do I switch to another plan?
You can upgrade or downgrade the existing plan as your business requirements change. It can be changed from the billing page.
How does SMS pricing work?
SMS pricing is based on the destination. Our fair pricing ensures you will only be charged on the SMS sent. View SMS pricing.
What payment methods do you support?
AfterShip accepts all major credit and debit cards. You can modify existing payment methods from the billing page.
What if I go over my shipment quota?
For Essentials, we charge $0.08 per extra shipment. For Premium, we charge $0.12 per extra shipment. Enterprise users can discuss custom volume and SLA terms with our sales team.
Get started in only 30 minutes
Connect with our post-purchase experts to see how AfterShip can transform your customer journey.