# Support plans

## Standard

**Included with all our plans**  
**No additional cost**

What's in Standard:

- 24/7 email support
- Response time: 2 business days (email support)
- Self-service help center

## Silver

**20% of the product subscription fee**  
**With a $200 / month minimum per product**

Everything in Standard, plus:

- Response time: 10 mins (live chat) and 2 hrs (email support)
- Customer success manager
- Onboarding manager
- Account health checks
- New feature updates
- Best practice recommendations
- Additional carrier support for AfterShip Tracking: $8,000 per carrier
- 99.9% uptime SLA

## Gold

**30% of the product subscription fee**  
**With a $400 / month minimum per product**

Everything in Silver, plus:

- Response time: 2 mins (live chat) and 15 mins (email support)
- Critical issue updates every 30 mins
- Developer support
- Implementation consultant
- Key event management (e.g. BFCM)
- Quarterly account reviews
- Additional carrier support for AfterShip Shipping and Returns: $10,000 per carrier

## Full comparison

**Trusted by the world’s leading brands**

## Flexible collaboration, advanced security

### Try the team plan free for 7 days

**Allow your team to work across AfterShip products, while retaining control and ensuring security.**

### Team

**Member access for growing organizations**  
from  
**$10 per member / month, billed annually**  
**$12 per member/month, billed monthly**

Key features:

- Full product access
- Custom roles and permissions
- Two-factor authentication (2FA)
- Single sign-on (Google, Shopify, BigCommerce)

### Enterprise

**Full customization and management options**  
**Custom**

Key features:

- Enterprise single sign-on (SSO)
- Company console
- Member management API

## Security and prebuilt integrations included

### 70 apps and integrations

**Connect AfterShip with other applications easily, including Shopify, Magento, and WooCommerce.**

### ISO 27001 certification

**The world’s most rigorous standards for managing information security and privacy.**

### GDPR compliance

**We are GDPR compliant to protect data and privacy in Europe.**

## Get started in only 30 minutes

**Connect with our post-purchase experts to see how AfterShip can transform your customer journey.**

[Book a demo](/content/contact-sales/index.html)  
[Get started free!](/content/sso/authorize?continue=register&pd=aftership/index.html)

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