Support Pricing Plans - AfterShip
Support plans
Standard
Included with all our plans
No additional cost
What's in Standard:
- 24/7 email support
- Response time: 2 business days (email support)
- Self-service help center
Silver
20% of the product subscription fee
With a $200 / month minimum per product
Everything in Standard, plus:
- Response time: 10 mins (live chat) and 2 hrs (email support)
- Customer success manager
- Onboarding manager
- Account health checks
- New feature updates
- Best practice recommendations
- Additional carrier support for AfterShip Tracking: $8,000 per carrier
- 99.9% uptime SLA
Gold
30% of the product subscription fee
With a $400 / month minimum per product
Everything in Silver, plus:
- Response time: 2 mins (live chat) and 15 mins (email support)
- Critical issue updates every 30 mins
- Developer support
- Implementation consultant
- Key event management (e.g. BFCM)
- Quarterly account reviews
- Additional carrier support for AfterShip Shipping and Returns: $10,000 per carrier
Full comparison
Trusted by the world’s leading brands
Flexible collaboration, advanced security
Try the team plan free for 7 days
Allow your team to work across AfterShip products, while retaining control and ensuring security.
Team
Member access for growing organizations
from
$10 per member / month, billed annually
$12 per member/month, billed monthly
Key features:
- Full product access
- Custom roles and permissions
- Two-factor authentication (2FA)
- Single sign-on (Google, Shopify, BigCommerce)
Enterprise
Full customization and management options
Custom
Key features:
- Enterprise single sign-on (SSO)
- Company console
- Member management API
Security and prebuilt integrations included
70 apps and integrations
Connect AfterShip with other applications easily, including Shopify, Magento, and WooCommerce.
ISO 27001 certification
The world’s most rigorous standards for managing information security and privacy.
GDPR compliance
We are GDPR compliant to protect data and privacy in Europe.
Get started in only 30 minutes
Connect with our post-purchase experts to see how AfterShip can transform your customer journey.
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