# Pricing for Returns

## Find the right pricing plan for your business

I have 240 returns per year

### Essentials

Growing stores <100 returns per month

Automate the returns workflow your team is doing by hand

Starting at **$16/month**

240 returns per year

$0.50 per extra return

What's in Essentials:

-  Branded returns page: A hosted, on-brand returns flow with your logo, colors, and policy.
-  Refunds and exchanges: Process refunds back to original payment and exchanges for a different size, color, or even a different product entirely.
-  In-app automatic labels: Generate return labels and packing slips inside AfterShip with pre-negotiated carrier rates.
-  Eligibility rules: Define and enforce what's returnable based on price, category, condition, days since purchase, or any combination.
-  Basic routing rules: Route returns to the right warehouse based on origin, SKU, or destination with no manual work.
-  Automatic returns approval: Rules approve eligible returns instantly and route the rest — no manual review for the 80% of returns you'd approve anyway.
-  Return analytics: See detailed data on return reasons, refund values, and the amount saved from offering exchanges.
-  Refund to store credit: Issue refunds as store credit instead of cash back with extra credit as incentive to keep revenue in the store.
-  In-app returns tracking: Track the return shipment back to your warehouse inside AfterShip.
-  Email notifications: Automatic status emails at every post-purchase stage so shoppers don't email CS asking.
-  3 carriers + Pre-negotiated rates: Connect up to 3 carrier accounts for return label generation, with pre-negotiated rates from AfterShip partners.

### Premium

Established brands 100–400 returns per month

Recover revenue and cut return-related loss at scale

Starting at **$99/month**

1,200 returns per year

$1.00 per extra return

Everything in Essentials, plus:

-  Advanced workflows: Multi-step conditional approval flows, exception handling that automatically scales when 100+ returns/month becomes 500+.
-  AI-powered exchanges: Surface higher-AOV or better-fit exchange options at the moment of return, personalized to the shopper.
-  Fraud prevention: Detect serial returners, wardrobing, and policy abuse with pattern matching across your customer base.
-  Advanced analytics: Discover return reasons, transit reports, on-time-delivery, refund recovery. Slice by SKU, channel, or destination.
-  Pre-built integrations: Connect with Klaviyo, Gorgias, Zendesk, ShipStation, NetSuite, and your WMS.
-  Returns webhooks & API: Programmatic access to RMAs, events, refunds, and exchanges.
-  Return Care: Consumer-funded return protection — shoppers pay a small fee at checkout for free returns.
-  Warranty management portal & dashboard: Manage and process warranty claims through the same portal as returns.
-  Point of Sale (POS) integration: Accept in-store returns and exchanges for online orders.
-  5 carriers + Pre-negotiated rates: Connect up to 5 carrier accounts for return label generation.
-  Order Edits: Let shoppers fix their own orders (address, size, items, etc.).

### Enterprise

Global brands 400+ returns per month

Scale returns across brands, channels, and regions

**Custom**

Everything in Premium, plus:

-  Custom API rate limit: Custom rate limits sized to your peak volume.
-  Custom workflows & reporting: Bespoke approval workflows, custom rules engines.
-  Custom platform integrations: For Enterprise customers running proprietary OMS.
-  Dedicated onboarding & CSM: A named onboarding lead and ongoing Customer Success Manager.
-  Enterprise-grade security & SLA support: Contractual uptime and response-time SLAs.
-  Enterprise single sign-on (SSO): SAML / OIDC SSO with your IdP.
-  Non-standard contracts: Custom MSAs, payment terms.
-  Organizational management (multi-org): Run multiple brands, regions, and teams from one AfterShip org.
-  Unlimited carriers + Custom discounted rates: Connect unlimited carrier accounts with custom rates.

## Full comparison

|  | Essentials | Premium | Enterprise |
| --- | --- | --- | --- |
| Returns page | Branded returns page |  |  |  |
| Easy page editor |  |  |  |
| Multi-language and currency support |  |  |  |
| Custom domain |  |  |  |
| Embedded returns page |  |  |  |
| ... | ... | ... | ... |

## Frequently asked questions

### Why should I use AfterShip Returns?

73% of shoppers say returns experience affects likelihood to buy again from a retailer. Give your customers an engaging and seamless return experience to retain brand loyalty.

### How do I switch to another plan?

You can upgrade or downgrade the existing plan as your business requirements change.

### Can I use my own carrier account for generating prepaid labels?

Yes, you can apply the negotiated rates of your carrier accounts to generate prepaid labels.

### What payment methods do you support?

AfterShip Returns accepts all major credit and debit cards.