Pricing for Returns

Find the right pricing plan for your business

I have 240 returns per year

Essentials

Growing stores <100 returns per month

Automate the returns workflow your team is doing by hand

Starting at $16/month

240 returns per year

$0.50 per extra return

What's in Essentials:

• Branded returns page: A hosted, on-brand returns flow with your logo, colors, and policy.
• Refunds and exchanges: Process refunds back to original payment and exchanges for a different size, color, or even a different product entirely.
• In-app automatic labels: Generate return labels and packing slips inside AfterShip with pre-negotiated carrier rates.
• Eligibility rules: Define and enforce what's returnable based on price, category, condition, days since purchase, or any combination.
• Basic routing rules: Route returns to the right warehouse based on origin, SKU, or destination with no manual work.
• Automatic returns approval: Rules approve eligible returns instantly and route the rest — no manual review for the 80% of returns you'd approve anyway.
• Return analytics: See detailed data on return reasons, refund values, and the amount saved from offering exchanges.
• Refund to store credit: Issue refunds as store credit instead of cash back with extra credit as incentive to keep revenue in the store.
• In-app returns tracking: Track the return shipment back to your warehouse inside AfterShip.
• Email notifications: Automatic status emails at every post-purchase stage so shoppers don't email CS asking.
• 3 carriers + Pre-negotiated rates: Connect up to 3 carrier accounts for return label generation, with pre-negotiated rates from AfterShip partners.

Premium

Established brands 100–400 returns per month

Recover revenue and cut return-related loss at scale

Starting at $99/month

1,200 returns per year

$1.00 per extra return

Everything in Essentials, plus:

• Advanced workflows: Multi-step conditional approval flows, exception handling that automatically scales when 100+ returns/month becomes 500+.
• AI-powered exchanges: Surface higher-AOV or better-fit exchange options at the moment of return, personalized to the shopper.
• Fraud prevention: Detect serial returners, wardrobing, and policy abuse with pattern matching across your customer base.
• Advanced analytics: Discover return reasons, transit reports, on-time-delivery, refund recovery. Slice by SKU, channel, or destination.
• Pre-built integrations: Connect with Klaviyo, Gorgias, Zendesk, ShipStation, NetSuite, and your WMS.
• Returns webhooks & API: Programmatic access to RMAs, events, refunds, and exchanges.
• Return Care: Consumer-funded return protection — shoppers pay a small fee at checkout for free returns.
• Warranty management portal & dashboard: Manage and process warranty claims through the same portal as returns.
• Point of Sale (POS) integration: Accept in-store returns and exchanges for online orders.
• 5 carriers + Pre-negotiated rates: Connect up to 5 carrier accounts for return label generation.
• Order Edits: Let shoppers fix their own orders (address, size, items, etc.).

Enterprise

Global brands 400+ returns per month

Scale returns across brands, channels, and regions

Custom

Everything in Premium, plus:

• Custom API rate limit: Custom rate limits sized to your peak volume.
• Custom workflows & reporting: Bespoke approval workflows, custom rules engines.
• Custom platform integrations: For Enterprise customers running proprietary OMS.
• Dedicated onboarding & CSM: A named onboarding lead and ongoing Customer Success Manager.
• Enterprise-grade security & SLA support: Contractual uptime and response-time SLAs.
• Enterprise single sign-on (SSO): SAML / OIDC SSO with your IdP.
• Non-standard contracts: Custom MSAs, payment terms.
• Organizational management (multi-org): Run multiple brands, regions, and teams from one AfterShip org.
• Unlimited carriers + Custom discounted rates: Connect unlimited carrier accounts with custom rates.

Full comparison

Frequently asked questions

Why should I use AfterShip Returns?

73% of shoppers say returns experience affects likelihood to buy again from a retailer. Give your customers an engaging and seamless return experience to retain brand loyalty.

How do I switch to another plan?

You can upgrade or downgrade the existing plan as your business requirements change.

Can I use my own carrier account for generating prepaid labels?

Yes, you can apply the negotiated rates of your carrier accounts to generate prepaid labels.

What payment methods do you support?

AfterShip Returns accepts all major credit and debit cards.