AfterShip Customers & Case Studies - AfterShip
20,000 Customers and Growing
AfterShip empowers industry-leading retailers with the shipment visibility needed to deliver great post-purchase experiences at scale. Explore our impact.
Delight your customers with AfterShip
The AfterShip post-purchase platform reduces operational costs, enhances customer experience and maximize customers' life time value
75%
Reduction in WISMO tickets
55
Point increase in NPS
30%
Increase in repeat sales
50%
Increase in customer retention rate
Featured case studies
)\ \ )\ \ \ \ “AfterShip has allowed Gymshark to grow our carrier network and enabled Gymshark’s customer service team to have full visibility on all customer orders in one easy-to-use platform.”\ \ Chris Ormonde\ \ Operations Director\ \ Read their full story
)\ \ )\ \ \ \ “AfterShip’s solutions are making our customer service agents’ day-to-day operations easier. At a corporate level, it has also really helped us empower our logistics and operations teams. We’re able to own many of the configurations, such as carrier account management and eligibility rules aligned with our return policy.”\ \ Kari Beiswanger\ \ Senior Product Manager, Retail & Operations\ \ Read their full story
)\ \ )\ \ \ \ “We wanted our new solution to be innovative. We needed to see a roadmap that would address our business needs. AfterShip Returns not only delivered but was more developed than the competitors. We’ve had no customer complaints.”\ \ Senior Director of eCommerce\ \ 18%\ \ Lift in purchases driven from the return portal\ \ 12%\ \ Drop in return contact tickets\ \ Read their full story
)\ \ )\ \ \ \ “It’s just so easy and effortless for me to check in on things and work with the returns portal. I don’t have to worry about it anymore. There’s so much time that I’ve saved so that I can direct my focus elsewhere.”\ \ Nikolas Callas\ \ Senior Director of eCommerce\ \ 97%\ \ Decrease in time spent on the returns process\ \ 2X\ \ increase in the number of exchanges vs refunds\ \ Read their full story
)\ \ )\ \ \ \ "AfterShip is the most advanced shipment tracking solution on the market. It took only 1-2 weeks for our engineers to implement.”\ \ Habib-Sylvain Gourguet\ \ Director of Customer Relationship\ \ Read their full story
)\ \ )\ \ \ \ “AfterShip allowed us to set up KPI dashboards to see how well everything is going and troubleshoot before it becomes a problem.”\ \ Rosie Jennings\ \ Head of Logistics\ \ 54%\ \ Reduction in WISMO tickets\ \ 82%\ \ Decrease in shipping transit time\ \ Read their full story
Success stories
From small businesses to large enterprises, companies all over the world are using AfterShip to grow better. Hear how companies like yours found success using AfterShip.
Region
All
Product used
All
\ \ )\ \ AI EDD\ \ Tracking\ \ How Dr. Squatch achieved 99.98% EDD coverage and a 31.89% tracking page CTR with AfterShip](/content/customers/dr-squatch/index.html)\ \ )\ \ Tracking\ \ Built For Marketplace: How eBay Saved Millions of Dollars and Improved Valid Tracking Rate by 20% Using AfterShip](/content/customers/ebay/index.html)\ \ \ \ )\ \ Tracking\ \ Gymshark - Read their success story](/content/customers/gymshark/index.html)\ \ )\ \ Tracking\ \ Returns\ \ AI EDD\ \ Warranty\ \ Mejuri Elevates the Everyday Fine Jewelry Experience with AfterShip](/content/customers/mejuri/index.html)\ \ )\ \ Returns\ \ Warranty\ \ Transforming Warranty and Returns Management with AfterShip](/content/customers/goodr/index.html)\ \ \ \ )\ \ Tracking\ \ Pura Vida - Read their success story](/content/customers/pura-vida/index.html)\ \ )\ \ Tracking\ \ Vivino - Read their success story](/content/customers/vivino/index.html)\ \ \ \ )\ \ Returns\ \ Pelagic Gear - Read their success story](/content/customers/pelagic-gear/index.html)\ \ \ \ )\ \ Returns\ \ Marc Nolan - Read their success story](/content/customers/marc-nolan/index.html)
View More
\ \ \ \ )\ \ Tracking\ \ How StackCommerce Reduced WISMO Tickets by 71% Using AfterShip Tracking](/content/customers/stackcommerce/index.html)\ \ )\ \ Tracking\ \ Returns\ \ How Aetrex improved their customer experience by 141 NPS points with AfterShip](/content/customers/aetrex/index.html)\ \ )\ \ \ \ )\ \ Personalization\ \ How Elegoo earned a 40x ROI by Using AfterShip Personalization](/content/customers/elegoo/index.html)\ \ \ \ )\ \ Personalization\ \ How Concrete Countertop Solutions Boosted AOV by 31% with AfterShip Personalization](/content/customers/concrete-countertop-solutions/index.html)\ \ )\ \ Personalization\ \ Unlocking 21x ROI: Lovisa’s Success with AfterShip Personalization](/content/customers/lovisa/index.html)\ \ )\ \ Feed\ \ How AfterShip Feed helps\ Wild Cosmetics streamline operations and grow new opportunities](/content/customers/wild-cosmetics/index.html)\ \ )\ \ Feed\ \ How an easy switch to AfterShip Feed delivered a 6-figure revenue win](/content/customers/preppy-pineapple-boutique/index.html)\ \ )\ \ Returns\ \ How Fellow Reduced Resolution Time by 52% with AfterShip Returns](/content/customers/fellow/index.html)\ \ )\ \ Feed\ \ How AfterShip Feed helped to beautify a fulfillment mess into a glowing live shopping success](/content/customers/twenties-beauty/index.html)\ \ )\ \ Personalization\ \ Tracking\ \ How Compound Studio earned up to 25x ROI for their brands using AfterShip Personalization](/content/customers/compound-studio/index.html)\ \ )\ \ Reviews\ \ How AfterShip Reviews helps\ Raycon engage customers and get more product reviews](/content/customers/raycon/index.html)\ \ )\ \ Personalization\ \ How DIME Beauty got a 60x ROI with AfterShip Personalization](/content/customers/dime-beauty/index.html)\ \ )\ \ Tracking\ \ How AfterShip helped SmartBuyGlasses and its customers keep a closer eye on their orders](/content/customers/smartbuyglasses/index.html)\ \ )\ \ Tracking\ \ Revolutionizing Wine Delivery: Wineshipping's Journey and Success with AfterShip Tracking](/content/customers/wineshipping/index.html)\ \ )\ \ Feed\ \ How switching to AfterShip Feed helped The Candy Closet simplify operations and safeguard revenue](/content/customers/the-candy-closet/index.html)\ \ )\ \ SMS\ \ Email\ \ How Unitymob uses AfterShip to boost GMV while reducing marketing costs](/content/customers/unitymob/index.html)\ \ )\ \ Tracking\ \ Returns\ \ How AfterShip helps Internet Up increase revenue and improve the customer experience](/content/customers/internet-up/index.html)\ \ )\ \ Tracking\ \ How Juniper Creates is using a custom tracking experience for its custom products](/content/customers/juniper-creates/index.html)\ \ )\ \ Protection\ \ How AfterShip Protection helps brands drive customer satisfaction by owning the claims experience](/content/customers/quality-hip-hop-jewelry-brand/index.html)\ \ )\ \ Tracking\ \ How the Wineshipping & AfterShip partnership helped Splash Wines uncork their post-purchase potential](/content/customers/wineshipping-splash-wines/index.html)\ \ )\ \ Tracking\ \ How Flaviar is putting a smooth finish on their customer experience](/content/customers/flaviar/index.html)\ \ )\ \ Tracking\ \ How a supply chain visibility tech provider streamlines its services with AfterShip’s API](/content/customers/supply-chain-visibility-technology-provider/index.html)\ \ )\ \ Feed\ \ How AfterShip Feed helps SoSweet simplify fulfillment and manage revenue risks](/content/customers/sosweet/index.html)\ \ )\ \ Feed\ \ How AfterShip Feed became a bridge between Memsaab and TikTok Shop](/content/customers/memsaab/index.html)\ \ \ \ )\ \ Tracking\ \ How Moda Operandi Reduced Shipment Exceptions by 25% Using AfterShip Tracking](/content/customers/moda-operandi/index.html)\ \ )\ \ Tracking\ \ Enhancing shopping experience by empowering marketplace sellers](/content/customers/mydeal/index.html)\ \ \ \ )\ \ Tracking\ \ Inspire Uplift - Read their success story](/content/customers/inspire-uplift/index.html)\ \ \ \ )\ \ Tracking\ \ Fruugo - Read their success story](/content/customers/fruugo/index.html)\ \ \ \ )\ \ Tracking\ \ THE ICONIC - Read their success story](/content/customers/the-iconic/index.html)\ \ \ \ )\ \ Tracking\ \ Rakuten France - Read their success story](/content/customers/rakuten-france/index.html)\ \ \ \ )\ \ Returns\ \ Lume - Read their success story](/content/customers/lume-deodorant/index.html)\ \ \ \ )\ \ Tracking\ \ Byte® - Read their success story](/content/customers/byte/index.html)\ \ \ \ )\ \ Tracking\ \ Mous - Read their success story](/content/customers/mous/index.html)\ \ \ \ )\ \ Tracking\ \ Wish - Read their success story](/content/customers/wish/index.html)\ \ \ \ )\ \ Tracking\ \ Miss to Mrs Box - Read their success story](/content/customers/miss-to-mrs-box/index.html)\ \ )\ \ \ \ )\ \ Tracking\ \ SuperATV - Read their success story](/content/customers/superatv/index.html)\ \ \ \ )\ \ Tracking\ \ Virtualstock - Read their success story](/content/customers/virtualstock/index.html)\ \ \ \ )\ \ Tracking\ \ ManoMano - Read their success story](/content/customers/mano-mano/index.html)\ \ \ \ )\ \ Tracking\ \ Baked by Melissa - Read their success story](/content/customers/baked-by-melissa/index.html)\ \ \ \ )\ \ Tracking\ \ SpeedyTire - Read their success story](/content/customers/speedytire/index.html)\ \ \ \ )\ \ Tracking\ \ Read their success story](/content/customers/high-end-mens-apparel-brand/index.html)
Brands that trust AfterShip
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